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Return Policy

We have a return and refund policy, which means you have some conditions after receiving your item to request a return or refund.

    Return & Refund

    To be eligible for a return, you should meet the next requirements.

     No. Requirements
    1 Proof of purchase. You bought on reptizoo.store. Home page is https://www.reptizoo.store
    2 If you subjectively don't like our products or refuse signing for your order, your item must be in the same condition that you received it(unworn or unused, with tags, and in its original packaging). 
    3 Quality issues or shipping damage or internal parts missing

    Damages and issues

    Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. There are some circumstances.

    1. If you find the products lacking some parts, you can contact us and we will send them to you again. On the other hand, you can request a return and refund.
    2. If you find the shipping damage, contact us immediately before you sign for it or you can refuse signing. You don't need to worry about any issues, the products will be returned to our warehouse. Then, we'll send it back to our supplier. 
    3. If you broke the parts during installation, you can contact us. We'll send you the parts and you just need pay for parts and shipping fee.
    4. If you can't understand the manual or video for instructions, we can support you online.
    5. If you find some defects of the products, contact us and we'll replace a new one(product body or some parts) to you or refund to you.

    Return time

    Within 30 days

    Refund time

    We will notify you once after we received and inspected your return, and let you know if the refund was approved or not within 1 day. If approved, you’ll be automatically refunded on your original payment method within 2 days(after our warehouse received the returned product). Please remember it can take some time for your bank or credit card company to process and post the refund too. 

    Exceptions / non-returnable items

    Unfortunately, we can't accept returns of gift cards.

    You need do

    To start a return or refund, you can contact us at service@reptizoo.store. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

    You can always contact us for any return and refund questions at service@reptizoo.store or phone us at +1(213)461-4307.

    Contact information

     No. Contact Method
    1 https://www.reptizoo.store/pages/contact-us-for-more-business-and-support
    2 service@reptizoo.store
    3 +1(213)461-4307