Q. Why more and more customers prefer buying from our REPTIZOO® OFFICIAL WEBSITE are a better channel to instead of marketplaces?

1. Authenticity Guaranteed:A quality guarantee is an assurance of quality and customer satisfaction issued from Official Brand Website. Free replacement within one year.

2. Fast And Guaranteed Customer Service.

If you need help about the orders placed from www.reptizoo.store, please directly contact us through the ‘chat with us’ or send your email to support@repti-zoo.com, we guarantee a response to you within 24 hours on business days.

3. Tax Free & Free Shipping To USA! 
You do not need to pay any extra fees on your order, the price on the website includes the tax and shipping fees already.

4. Custom Reptile Cage Service

We can create custom sizes to fit the needs of both you and your reptile pets.
Click More: https://reptizoo.store/collections/custom-sized-enclosures

5.Trade Your Credits:

The accumulated order amount on our official website is the credits. If your credits exceed the credits of year-end activities or festival activities, you will get free products or other gifts.


Q. What makes you different from your competitors?

1. No taxes fees, no shipping fees, no hidden fees, just one price!

2.Most of the products are priced much lower than other competitors.
The product price you see is not the final payment price, and you can get another automatic discount when you pay (If you have any questions about prices, please contact us: shopify@repti-zoo.com). 

3.If you want to place a BIG order, a surprise discount is waiting for you, or if you have any doubts about the price, please do not hesitate to contact us: shopify@repti-zoo.com

4.If you buy products from our website, you don't need to worry about after-sale problems, contact us to quickly solve your after-sale problems and bring you a pleasant shopping experience.

5. Products purchased from our website www.reptizoo.store can enjoy one year free parts service. 



Q. Can you offer Warranty Service for order purchased form other Third-party platform?

Sorry, We could not accept warranty after-sales for orders from third-party platforms. 

NOTE: https://reptizoo.store/ is a stand-alone official store, if you purchased product from the retailer mentioned above, please always contact their customer service first and follow their customer service policy.

But we will offer Warranty Service for your order purchased from our official website https://reptizoo.store/ , verified with a copy of the original dated purchase receipt.


Q. How long is the shipping time?

Standard Product:

After you place the order, we will start to prepare to dispatch your order within 1-3 business days and it will take 3-6 business days for delivery. 

Customized Product:

Expected to be arrived 50 business days, the actual delivery time may be more than 50 days, please place your order with caution.


These shipping times are estimates, not guarantees. 

estimated fulfillment + estimated shipping = estimated delivery time

We work our hardest to meet our delivery estimates. If you’re ever in a situation where you haven’t received the order and it’s past its estimated delivery time, please allow a few more days. If you still haven’t received your order, get in touch with us at support@repti-zoo.com, we’ll check your order status, and let you know how to proceed.


Q. Do you provide customized product service?

We can create custom sizes reptile habitat to fit the needs of both you and your reptile pets. Learn More>>


Q. Where do REPTIZOO ship?

Reptizoo ships everywhere in the United States  (excluding Canada and  Alaska) from our warehouse in Florida or other warehouse.


Q. After-sales Service Support

Always contact your local retailers first to help you out.

If you purchased from http://reptizoo.store and have any inquiries, please email us at <shopify@repti-zoo.com> we will reply to you as soon as possible in 24 hours. 

 Q. I don't know the setup instruction, where can I look for help?

To check out more operation guidance, please follow us on the Youtube channel REPTIZOO - YouTube ,  videos about how to set up the products in detail are presented here. 


Q. Where can I get the latest updates about REPTIZOO?

Facebook @REPTI ZOO

TikTok @reptizoo_official

Twitter @repti_zoo

Instagram @reptizoous


Q. What is your return policy?

30-Day Return Guarantee Policy

  • Items must be returned within 30 days of the purchase date
  • All items must be unused and undamaged products with all accessories and original packaging
  • For non-quality issues related items, you are responsible for the return shipping.
  • For quality issues related items, ReptiZoo is responsible for the exchange shipping

*Repti Zoo reserves the right of final interpretation of whether the product is damaged.

*Returns may be rejected if you don't follow the above requirements.


Q. How can I cancel my orders?

ReptiZoo accepts order cancellation before the order is shipped. If you want to cancel your orders please contact us by Email within 12 hours after placing the order and we will modify the order within 12 hours after receiving your email.

If your order time more than 12 hours, please note that we CANNOT cancel or modify orders anymore. Therefore, please wait for your package to arrive and you may either keep it or contact us to return for a refund. 


Q. What are your product sizing details?

The product volume and its length, depth, and height that are shown on the site are their final assembled size and volume, not the package size.

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