Shipping conditions

Overview

Logistics partners mainly include FedEx, UPS and other reliable carriers.

 

1. COSTS & DESTINATIONS

Destinations  Shipping Cost Time of Arrival From
USA Domestic(Except Alaska)  Free Shipping 3-6 business days US 

 

Note:

1. Currently, shipping services outside of the United States are not available.

2. Selling Price is TAX included.

The shipping out time with your order may be adjusted based on actual circumstances, sorry for the inconvenience.


2. DELIVERY PERIODS

We try to send your orders within 72 hours. After your order has been shipped, a shipping confirmation will be sent to your e-mail address.

The carrier is UPS/FedEx. It may take 2-4 days for your shipment to be scanned by UPS/FedEx. Therefore, the logistics order number will be uploaded after scanning. Before uploading the logistics order number, your order have actually been dispatched.If you have any question, please contact us by email: shopify@repti-zoo.com

We cannot provide additional shipping information or documentation for third party shipping. All expected delivery dates given by reptizoo are based on estimates. Any changes made by the customer after the product has been shipped, including but not limited to changing the address, deferring an order, or updating shipping preferences/preferences, will result in the abandonment of the option for replacements and/or refunds if problems occur.


3. CHANGE OF DELIVERY ADDRESS

NO FEE for changing the delivery address BEFORE your order shipped out. $45 for changing the delivery address if the logistics information shows during transport. $80 will be charged if the package has already been successfully delivered to the original address.


4. ORDER TRACKING
If you have already registered on reptizoo you can track your order, shipping and processing information in your account or https://reptizoo.store/apps/order-tracking. If you have not registered on our website, you can track them here using tracking number https://reptizoo.store/apps/order-tracking. For more shipping information, please email us at shopify@repti-zoo.com. We will respond to you within 24 hours.