Shipping policy
Overview
Logistics partners mainly include FedEx, UPS and other reliable carriers.
1. COSTS & DESTINATIONS
| Destinations | Cost | Time of Arrival | From |
| USA(Except Hawaii, Alaska, and Puerto Rico) |
Free | 4-6 business days | US Warehouse |
Note:
1. Currently, shipping services outside of the United States are not available.
2. Please note: Accessories are custom-made and may take 9+ days to ship. Delivery times vary by item. All custom accessories are final sale—no returns or refunds. Please order carefully.
And your package will be shipped out within 4-6 business days.
The ETA with your order may be adjusted based on actual circumstances, sorry for the inconvenience.
Please kindly note that we will not issue any refund with your order if you refuse to receive the package we sent to you.
If you no longer want to receive the package, please do not refuse it when it is delivered. Instead, you can send us one return form with your order.
2. DELIVERY PERIODS
We try to send your orders within 48 hours. After your order has been shipped, a shipping confirmation will be sent to your e-mail address. We cannot provide additional shipping information or documentation for third party shipping. All expected delivery dates given by reptizoo are based on estimates. Any changes made by the customer after the product has been shipped, including but not limited to changing the address, deferring an order, or updating shipping preferences/preferences, will result in the abandonment of the option for replacements and/or refunds if problems occur.
3. CHANGE OF DELIVERY ADDRESS
NO FEE for changing the delivery address BEFORE we provide you with the tracking number. $35 for changing the delivery address if the logistics information shows during transport. $70 will be charged if the package has already been successfully delivered to the original address.
4. ORDER CANCELLATION
If your order is in transit and cannot be modified, you may reject the package and 15% of the order value will be charged as a cancellation fee.
4. ORDER TRACKING
If you have already registered on reptizoo you can track your order, shipping and processing information in your account or https://reptizoo.store/apps/order-tracking. If you have not registered on our website, you can track them here using tracking number https://reptizoo.store/apps/order-tracking. For more shipping information, please email us at shopify@repti-zoo.com. We will respond to you within 24 hours.