Free replacement parts once a year. All customers who purchase Reptizoo products from our website: https://reptizoo.store/ can enjoy free spare parts replacement service once a year, but except for glass accessories and wood tank.

Returns Policy

Warranty Period REPTIZOO Guarantees REPTIZOO ORDER purchased from https://reptizoo.store/ for a period of one year, verified with a copy of the original dated purchase receipt. We do not accept warranty after-sales for orders from third-party platforms. If the product proves defective, REPTIZOO will replace or repair it or any defective components, consumer only pay the shipping charges, Tax fee. As all of our products require initial consumer assembly, no compensation shall be provided for subsequent re-assembly to replace defective components

ACCEPTABLE CONDITIONS FOR A RETURN To be eligible for a return, you should meet the next requirements. No. Requirements 1. Proof of purchase. You bought on reptizoo.store. Home page is https://reptizoo.store

2. If you subjectively don't like our products or refuse signing for your order, your item must be in the same condition that you received it(unworn or unused, with tags, and in its original packaging).

3. REPTIZOO will bear all the cost of the return/exchange including shipment fee if There is any major defect found with proof of evidence; Either sent in the form of an image or video through your email to us.

4. For return of personal reasons, the shipping fee is born by customer and will be deducted from the refund total： Customer dislikes the product and returns it, other personal reason like "wrong size", "doesn't fit", "no longer needed/wanted" etc.

Shipping

Logistics partners mainly include FedEx, UPS and other reliable carriers.

Time of Arrival：3-6 business days

Note: 1. Currently, shipping services outside of the United States are not available.

2. Selling Price is TAX included. The shipping out time with your order may be adjusted based on actual circumstances, sorry for the inconvenience.

2. DELIVERY PERIODS We try to send your orders within 72 hours. After your order has been shipped, a shipping confirmation will be sent to your e-mail address.

The carrier is UPS/FedEx. It may take 2-4 days for your shipment to be scanned by UPS/FedEx. Therefore, the logistics order number will be uploaded after scanning. Before uploading the logistics order number, your order have actually been dispatched.If you have any question, please contact us by email: shopify@repti-zoo.com

We cannot provide additional shipping information or documentation for third party shipping. All expected delivery dates given by reptizoo are based on estimates. Any changes made by the customer after the product has been shipped, including but not limited to changing the address, deferring an order, or updating shipping preferences/preferences, will result in the abandonment of the option for replacements and/or refunds if problems occur.

3. CHANGE OF DELIVERY ADDRESS NO FEE for changing the delivery address BEFORE your order shipped out. $45 for changing the delivery address if the logistics information shows during transport. $80 will be charged if the package has already been successfully delivered to the original address.

4. ORDER TRACKING If you have already registered on reptizoo you can track your order, shipping and processing information in your account or https://reptizoo.store/apps/order-tracking. If you have not registered on our website, you can track them here using tracking number https://reptizoo.store/apps/order-tracking. For more shipping information, please email us at shopify@repti-zoo.com. We will respond to you within 24 hours. .

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